Computer Telephony Integration (CTI) For Salesforce

LoveIsaksen52 LoveIsaksen52 (#3400) 5 days ago Computer salesforce cti integration salesforce cti softphon All http://transfleur.nl   Discuss  | Add To 
This is awesome because your agents can answer calls and instantly go for relevant information to learn why the customer is calling, or tasks information to previous cases. To facilitate the connection of CRM or back-end systems with only a small amount effort as is possible, the CTI programs often have software modules that may reach popular CRM and back-end systems via standardised interfaces. J
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